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1.2 Based on 229 reviews
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  • Customers like
    • Thought of kicking them in the face 11
    • It before the safe 9
    • Good before safe reload 4
  • Customers don't like
    • Not having access to my money 19
    • Poor customer service 18
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I've been using reloadit for a while now and lately I keep getting the message "this device is not allowed to open or accesss a safe", or the message "this device is already associated with another safe". different devices, different safe's, different internet connections. My guess is that the company is getting ready to discontinue the reloadit packs, and wanted to get one last huraaah over it's customers, freeze as many accounts as possible... Read more

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Had reloadit over a year ago and it was great. Started getting my checks differently and havent used them for a year. Went to load my card and all i get was "This device may be associated with another safe". Called multiple times. Got different resons why its not working. I finally ask for a refund and it could take up to 2 months! Really! After the bullsh** of doing the run around FIX THE DA** WEBSITE. Will find another way if i have to load... Read more

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Wow this company sucks so much. How can you NOT tell your customers about your malfunction before we spend our hard working money? I tried to load 10 Reloadit Packs but the receipt generator only gave me credit for 1 Reloadit pack. Which is strange because the cashier accepted my money when I gave it to her without warning me that I could freeze the entire system. So I was issued a SR 13 Return , and I had to wait for a Rep to contact me to give... Read more

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Wow what a DAY. First black friday was a mess now this. . Recently, I attempted to load 10 Reloadit cards but when I was given a receipt there was only 1 Reloadit card active on my receipt. The cashier immediately informed of the issue and a Supervisor was contacted and I was confronted by her and she filed a SR13 Return for me. A relodit rep called me and Had to give me 10 New Reloadit pack pins . I have my money now but wow what a hassle... Read more

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  • From mobile
  • Nov 23
  • #960377

My accounnt keep saying my device is already log into another safe how can i gwt into my account thank you

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I purchased 10 Reloadit packs cards and i loaded them each with $280.But I came to find out that I only was credited with 1 Reloadit pack on my receipt so none of my cards were active basically. . I was FURIOUS! Like how can you allow a customer to walk out of the store with 10 cards that dont even work. Then when i go back in the store they said I had to prove to them that I got the cards from that store...Like really???? I was just here 2... Read more

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i went to create a safe to load money onto a card i have yet to receive and it keeps saying this device is already associated with another safe which this was so i could purchase a phone because my current phone is broken and i cant purchase one in store. i have been waiting almost two weeks for them to fix this problem and cant get a refund . i have called customer service and they keep telling me the same thing she will send a report to the... Read more

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I only received credit for 1 of the 10 Reloadit packs that I recently purchased so I was issued a SR13 return from the store I purchased the cards from. This usually doesnt happen with Reloadit. If any problems its usually with their website but this is the first time I had this problem. i think its because I purchased so many cards at once. The cashier told me that It froze the system and it could be fixed so i did not worry. it was Time... Read more

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Website faulty for 3 days. I filed a complaint with the BBB. Reloadit says 30 business days for a refund. I might not get it before Xmas and I put what I had left to live on for a month on that pack. Now I see all the complaints online. I'm furious. This operation needs to be shut down for good.

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Im so glad i have my money back...If you are a customer of reloadit my advise is to not buy multiple cards at once because you can freeze the system and you will be issued something called a sr13 return. I tried to load 10 reloadit packs with $500 on each but i was only credited for 1 of the cards. Reloadit of course had to reimburse me the same day of the incident. I mainly use reloadit cards to pay some of utility bills and this was the first... Read more

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