Anonymous
map-marker Surprise, Arizona

Theft

So reloadit blocked my account because I was given cards from multiple states. They’re reasoning it’s been locked is to prevent fraud and they have the right to hold what money is in the account. It is apparently stated in the terms of service agreeement. So I went and read the online version and it says nothing but it says I can call and get a copy sent to me. I called customer service their answer was they could not give me the terms of service agreement. So now I have to pray my family still has the cards and receipts in order to prove purchase or reloadit gets to keep my money, essentially theft !!!!!!I know it’s not a lot of money but it is to me! I wish those who have been screwed by this company could get together and put a lawsuit together! The sad part is like they outsource their customer service and they get the brunt of pissed off consumers because their company steals from their customers
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Anonymous

Bad Experience SR13 needed

I put $400 on 10 reloadit packs and I thought i was good to go until i got to my car.Something told me to check the receipt. I checked my receipt and I only see one Reloadit pack on my receipt but I had 10 Reloadit packs.

So I had to go back in the store and the cashier had to call over the manager and he had to file a dispute.

I later got a call from the company and they gave me 10 new reloadit packs with $400 on each card .

This is getting real old with these cards.

Its not like how its used to be.There are way too many issues that need to be fixed . I am very upset

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Raim R
map-marker Middletown Township, New Jersey

Horrible Company and They are scammers

Horrible company who steals your money and offers not an ounce of help. They need to be taken down by the FTC and the US Attorney General. We purchased this reload it card bc we need money on our card and for three days all we have had is an extreme nightmare situation. I truly want this company to go out of business and I would love to be able to sue them. This company has caused devastating consequences for so many people and families. People utilize Netspend and I am shocked that Netspend will continue to use such a horrible company with the amount of reviews this company has received.
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Full refund

Elizabeth M Lqo
map-marker Baltimore, Maryland

Not Impressed

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It's 2018, folks! Maybe we're all getting a little spoiled because so many things have been made so fast and simple in the last number of years, but when you pay cash to load a card and have to wait for HOURS to be able to access it, it's irritating at best. Having read these other reviews, I am currently panicking that something is wrong because it's been over 3 hours and the funds are still not transferred. I am late paying a bill because my car broke down and the cost of repairs was devastating to me this week. I had the expectation that since I paid CASH and immediately loaded it to the safe and transferred it to the card on file, the funds would be available in a timely manner but this is not the case. Incredibly disappointing........and I didn't need the extra anxiety. I won't be using this "service" again. I'm sorry for those of you that were put through worse hardship. I truly hope that I won't be joining you on that level. But.....I'm still waiting........
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Loss:
$60
Pros:
  • Good before safe reload
Cons:
  • I cant get my money out of the safe and on to my netspend card
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Lenny Mlb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Modesto, California

Bad the worst service

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Updated by user Sep 20, 2018

They said they would send me a check in the mail for my $300.i have never seen a cent it .reloadit well take your money but the sure don't wanted to give it back i thought i was the only one but a lot of people are have the same problem i got my money stole by them.i did ever thing they ask and nothing.all i wanted is my damn refund and when i call i talk to the same person ever time .they always say the money on the way .well it been 4 months .it a joke of a company and ran terrible.don't use ever use money pack at least they know what there doing.

Original review Sep 20, 2018
I cant get my money back that i bought the card as a gift and i prove i had the store recidet from when i bought it a copy of the card.and still nothing it has been 4-months.well never use them again.
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Teresa Ifh

Account

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This is a bootleg service I purchase a reload it card and tried to sign up for an safe account. I went into the website using my cell phone and could not set up an account. I called the customer service number and was told I had to use a desktop computer so i tried that and still could not set up a safe account I call again and was told I could only make 1 attempt to set up an account and I had to wait 24 hours and to try again later I should not have to Jump through all of these hoops to set up an account this is beyond ridiculous

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1 comment
Guest

Question : how is this an improvement over our good old fashioned way of conducting fiduciary affairs ? Sounds like quicksand to me.

Alisha J Bzk

Worst ever

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This refill is impossible to use. I use reloadable cards because I can load them last minute at almost any store. This one requires a computer to open an online "safe" with them. Then you have to store your card and then the load card as well. Then they have to verify the reloadable card number which they say takes 2-4 hours. So I am stuck at work because I use LYFT and missed a flight now.
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Melissa Yei

Cant create a safe account

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I cannot open a reloadit safe account i have tried everything i have made 100 of emails and new passwords i have tried to create an account for almost a year now i clear the history use brand new emails use chrome im just unsure how to go about it i have talked to customer service several times each time they tell me something different like its the computer or the email or they detect fraud! I have no idea what to do!

i feel defeated to say the least! Someone pls help i need this account for my husband who is currently incarcerated this is the only way for us financially to pay our bills please help

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Reason of review:
Damaged or defective
Sheri S Xhb

Technical difficulties

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I have been trying to put my money on my netspend card and it keeps saying technical difficulties . I called costermer servies they tell me to take my card off the account then put it back on there !

So i did with no luck it didnt work ! I want my money its been over 3 weeks now ! Yall created the website so i know yall know how to fix the technical difficulties ! We trusted in yall and yall keeping our money!

We want our money!

Its not that hard to just fix the problem ! Then everybody will be happy

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Reason of review:
Problems with payment
1 comment
Sheri S Xhb

We trusted in yalls website . Now yall should really fix the technical difficulties problem !

We want our money . And if yall created the website yall should know how to fix the problem

Anonymous
map-marker Anchorage, Alaska

Frabetween Secret Shoppers/Southwind Bank (KS) / Eva Puga / A Cake Occasion

A Cake business in TX sent me a CC Check and said to buy 4 reload it cards, needless to say the check was worthless and if I had deposited it I would have been out the entire $2350. The federal government should be ashamed of themselves for letting this go on even one more day!!!!! This bank should be charged for not having 24 hour of funds knowing this scam is going on!! Don't deposit the check unless you can afford the complete loss of the funds from your personal accounts!! This is and 100% scam do not let anyone you know let this happen to them. No matter how desperate they are for money.
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1 comment
Suzan O Afh

The worst customer service ever

kyle d Wab

Can't create safe!!

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I got an american express serve card which i love, to find out where I live the walgreens closed down and there is no place to reloadit without driving far. I could use reloadit so I bought a card for 400 to put on it and I can't even set up a safe, and i get this error! "We are unable to verify your account with the information provided. This account may be associated with another Safe. Please confirm your information and try again." Does anyone here know what to do when i get this error? it's driving me insane and i dont have time to wait two weeks for a refund, i need access to these funds immediately for my medication! For two days reloadit has told me to try later, and later and later repeatedly they are of no help!! thank you
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Loss:
$400
Cons:
  • Glitchy website
Reason of review:
Poor customer service
Sheri S Xhb

Technical difficulties

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I tryed contacting them . Put my netspend card on the account and then take it off then put it back on the account didnt work! Cleared my cookies and caushes didnt work . Yall can fix the technical difficulties ! Yall created the website ! We just want our money out of our safes !!
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Reason of review:
Problems with payment
Anonymous

Late on all bills...safe

Reloadit - Late on all bills...safe
I had over 3 good cards inside your safe And cantbload not one...late on all my phone bills...pluse i couldnt load a pak worth 100 $ ..if you guys dont make it right your company needs a new ceo
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Reason of review:
Access/ activation issues
Cleave Uld

I can’t retrieve 10 digit number

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When I scratched off 10 digit PIN number on back of RelaodIt card, it messed up. I can only see the first number and the last five. I need help with with retrieving the full 10 digit PIN number. Please somebody help me.
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Giavanna Qtz

Legal Robbery

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This entire company is nothing more than legal robbery. Learn from my mistakes, I saw the reviews but i thought maybe i will have better luck. So i decided to buy a card. To make a long story short I am now out 40$ due to "technical didficulties". STAY AWAY FROM THIS SITE!!!
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