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1.0
Details
I'm pretty sure I've been scammed. Needed to put some cash on my prepaid card for my teenage son who is on a school trip 900 miles away. Bought a Reloadit card from tom thumb, signed up for the safe, loaded the pack into the safe and.....NOTHING. First it said it was...
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Review
#608466 Review #608466 is a subjective opinion of poster.
Cons
  • Anything about their service
Reason of review
Poor customer service
Loss
$64
Preferred solution
Deliver product or service ordered
Tags
  • Prepaid Card Loading Service
1.0
Details
So reloadit completely screwed me so hard with their new safe reload method. First of all, no warning at all to the change which is insane. I was use to being able to get my cash on the card within an hour. Expecting the same stranded in Seattle due to a canceled...
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2 comments
Anonymous
#1447793

I used them once and had complete satisfaction. I

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Review
#608144 Review #608144 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details

Update by user Mar 20, 2015

So, I'm back again, haven't yet gotten my new card set up - just going with a secured card and a Green Dot now, just waiting on their arrival.

But anyhow, I once again purchased a pack to pay the phone bill and still can't get immediate access to the funds. Still get...

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13 comments
Anonymous
#1477057

With my experience with the Reload it safe, and many of the same frustrations you have experienced, when you receive the error message when trying to load your prepaid card " were experiencing technical difficulties, please try again later", that is because your card is not part of the network they accept. It took me a long time to figure that out by myself as I never could get any assistance.

If you click on the Q&A then click on which cards participate, you will see there is only maybe 8 that are partnered.So I hope that helps a bit.

My question now to reload it, is why does your system even allow me to add a nonparticipating prepaid card to my safe? It would save people a lot of time and frustration!!

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Review
#608054 Review #608054 is a subjective opinion of poster.
Product
Reloadit Prepaid Card
Pros
  • It before the safe
Cons
  • Customer service hold time
  • Waiting hours for my money
  • It after the safe
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • reloadable visa
  • Loading Service
  • Prepaid Card

RELOADIT is withholding my $5000

1.0
Details
RELOADIT is withholding $5000 of mine. I put $1,000 on my safe and they blocked access to my safe. When I call the company, these *** indians answer the phone and begin telling me I need to send in my "driver's license, utility bill, proof of purchase, social security card, and my passport". I do not even have a passport. The *** I was talking to proceeded to taunt me by saying the funds are now in his possession and I would not be receiving any of the funds back unless I sent in all of the info. I sent in all the info --- simply to comply. These pieces of *** proceed to tell me 5 days later that they never received an email. 3 days later, I call after resending the documents again and they say they have not received them again. What would be the proper thing to do in this situation? I am thinking about small claims court at this point as what they are doing is fraud. Anyone who wants to be apart of this case, please drop your email here and I will contact you with details. Leave your email and the amount lost/in limbo. Thanks.
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2 comments
Anonymous
#1021420

rondalejay@gmail.com $200

Pissedzack
#958292

I'm all about a lawsuit. They really, really screwed me and need to be punished it is wrong.

My e mail is jaquazack@hotmail.com. Never have had worse customer service also.

I could go on and on. I wrote a review also.

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Review
#607514 Review #607514 is a subjective opinion of poster.
Cons
  • Customer service
  • Not having access to my money
  • Ethics of this company
Reason of review
HORRIBLE COMPANY. LAWSUIT COMING UP.
Loss
$5000
Preferred solution
Full refund
I got off work late yesterday and was unable to make it to the bank. I have a bill that I am trying to pay right away and so I went to Tom Thumb to initially load my Netspend Debit Card. I looked everywhere for the regular Netspend Reload Pak and was unable to find it....
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1 comment
Anonymous
#958593

I having exact problem as this! $500 poof gone into thin air!

bought card on jan 29th- initially netspend told me to wait 10 business days for money to magically appear if not they send me refund! after 10 day wait they say oops call # on back of reloadit card!

IDIOTS!! So I starting in with Blackhawk- they say they investigate but don't do anything, nothing but thieves and I two months trying to get this corrected with no luck yet!

Review
#607264 Review #607264 is a subjective opinion of poster.
Cons
  • I hate this company
Reason of review
I do not have access to my funds
Loss
$500
Preferred solution
Full refund

Reloadit in Abilene, Texas - Why does AmEx allow this POS "service?" BONUS: How to speak to a human there

1.0
Details
To load my AmEx Serve card, I put money on a *** reloadit card. Reloadit.com makes you use their idiotic safe feature so they can tie up your money for an hour. Their website is a disaster to use... akin to trying to teach a duck to play Mozart or shove a marshmallow into a parking meter. I hate HATE H A T E reloadit.com. I'd rather eat glass than use this site again. BEWARE! Horrible experience. Can't say enough bad about it. I hope there is a *** for these people to burn in. DAMNATION And to reach their customer service, which is otherwise an automated *** that hangs up on you, dial their *** customer disservice number... then ten zeros, then zero # and then zeros until you get a human. Let 'em have it. Rinse. Repeat.
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3 comments
Anonymous
#1233384

If only I had read this before making myself want to choke the idiots that work for this waste of a website. One customer service rep named Karley hung up on me 3 times because she was not quite smart enough to read the website back to me as if I can't see the same *** page.

Now I have to wait up to 4 hours for it to verify my card...

why the *** would I add money to a card that I couldn't use. These people have made me see the beauty of running into on coming traffic

Anonymous
#1186483

Same problem here. Amex and PayPal have the most fraud prevention around how can they allow this reloadit BS to have there name as an affiliate. So did you ever get your $?

Pissedzack
#958295

I am in disbelief of how terrible this new system is. I don't even have the words.

I HATE THEM. I FEEL LIKE I GOT RAPED.

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Review
#607007 Review #607007 is a subjective opinion of poster.
Product
Reloadit Website
Reason of review
ALL of the above. Holy shitfuck
Loss
$100000
Preferred solution
I want the company to close and its founders to have to use this site to access their own money so they starve to death.
Tags
  • Useless

Card Load Review

i can not get to my money,no customer sevice,no nothing,been on the phone since 1pm yrying to get answers....RELOAD IT....if you are reading this,something better get resolved because my lights are riding on this,my husband just lost a family member today now this,come on,one pissed off ***!!!
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Review
#606949 Review #606949 is a subjective opinion of poster.
Reason of review
Problems with payment

Card Review

I'm very confused about reload it. I been dealing with thus company for a while. And never had this problem. I can't get to my money and I have no way to pay my car payment. It says on the card you can call the 888 # or use the the web site so how come I can't use the 888#??? Like it says I can.....
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Review
#606033 Review #606033 is a subjective opinion of poster.
Reason of review
Problems with payment

Reloadit in Bullhead City, Arizona - They are holding my money hostage

1.0
Details
I got a reload it card on the 5th, for my Netspend card. I did everything they said, and i still cant load my money on it from my safe... they say is to keep from fruad happening with these prepaid credit cards, but I think they are the FRAUDS!!!! I have called 5 times now, and they cant do nothing for you, which i find a load of BS! I think "Better Buisness Bureau" needs to get involved! Plus you can barely unstand what they are saying, and they sound like they dont know what they are really doing.
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Review
#606022 Review #606022 is a subjective opinion of poster.
Cons
  • Not having access to my money
  • Crooks
  • Hate it
Reason of review
slow a giving money that is mine! and i think this is a scam
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • reloadable visa

Reloadit - Card Load Review from Little Rock, Arkansas

I also have the same issue with trying to retrieve my funds. I purchased my card last night at 8:30p.m, created a online safe acount and since then i too have gotten the same messege"experiencing diffucties,try again later"! Spoken to three different people and keep getting different answers. They offered a refund check that i'm not willing to wait 20 days for. PLEASE DO NOT USE THIS CARD IT'S A SCAM!!!!!
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Review
#605933 Review #605933 is a subjective opinion of poster.
Reason of review
Order processing issue