Update by user Mar 20, 2015
So, I'm back again, haven't yet gotten my new card set up - just going with a secured card and a Green Dot now, just waiting on their arrival.
But anyhow, I once again purchased a pack to pay the phone bill and still can't get immediate access to the funds.
Still get "We are experiencing some technical difficulties. Please try again later."
THIS SITE IS NOTHING BUT ONE BIG TECHNICAL DIFFICULTY!
Cannot believe it has been WEEKS and this site is still not fixed. Then it dawned on me -that means they don't consider it broken - apparently this is how they WANT THE SITE TO WORK.
So give it up peps. I don't think there is any hope of it getting better.
Either we load up the money 24 hours before we need it, or we get other cards. I'm going with the other cards and this will be the "I'm-desperate-and-can't-use-any-other-card-or-cash" card!
Original review posted by user Mar 13, 2015
So, it's not fraud, but it is complete incompetence! You eventually get access to your funds, it's just not instant anymore... it's gone from being the rabbit to being the turtle!
YOU MAY NO LONGER CALL IN AND AUTOMATICALLY LOAD ANY CARD USING THE RELOADIT.COM SERVICE - YOU MUST HAVE INTERNET ACCESS IN ORDER TO LOAD IT!
Gone are the days of quickly and privately loading your prepaid cards. The "quick" safe set-up is NOT quick - it took hours. Was on hold to Customer Service for over 30 mins and never got my call answered before giving up. Eventually the message quit telling me that it was "verifying" my card and let me load the pack - a few hours later.
Today I loaded another pack and the website's excuse is "technical difficulties" for not being able to load the pack to my card. Two hours later and still can't load my card. Won't bother calling again though - that's a total waste of time. Will just wait a few more hours...
SECURITY ISSUE: They are now demanding that you "register" every devise you access your "safe" with in order to load money onto your card - each computer, phone, tablet, etc. by giving it a name, then going to your email to verify it for them - they're recording the internet addresses. So what if you are using your friend's phone or a hotel computer on vacation to load your card?
Basically, it's starting to lean into the invasion of privacy, and get a skanky-scammy feel to it.
And then there is the site itself - apparently they don't know how to build a website. It's bad. If I saw this website first - not having used reloadit before, I'd be afraid!
DO NOT USE CARDS THAT USE THE RELOADIT.COM SYSTEM! I'm going back to Green Dot. It CANNOT be worse!
Product or Service Mentioned: Reloadit Prepaid Card.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
Reloadit Pros: It before the safe.
Reloadit Cons: It after the safe, Customer service hold time, Waiting hours for my money, Register all my devises, Invasion of privacy.