Once again, Reloadit has accepted my cash then denied access to my money with no true reason as to why
i have used this service twice now to load funds onto my paypal prepaid mastercard. the reloadit packet clearly says immediate load to your chosen card.
the first time i tried to load my card, i bought the reloadit packet with all the money i had for the whole week. it was imperative that i be able to pay an obligation with my prepaid mc within the hour i loaded it. to my horror, i had to wait three hours to access my funds placed on my card with reload it.com when i phoned customer service for assistance, the reason told to me was reloadit.com had to "HOLD THE FUNDS FOR SECURITY REASONS AND THAT THIS WAS A NEW RULE" ...ok, so i ask to speak to his manager , the customer service man assisting me said sorry wait two more hours than use card, after two more long hours it did finally work. this time i placed my cash onto a reloadit packet at 1130 pm.
in order to load funds onto my pay pal prepaid mastercard. keeping in mind that the pay pal prepaid mc is one of reloadit.coms featured companies, i get the message that i cannot load my funds onto my paypal card because the card is still being verified. this card is featured on the reloadit packet. how much more verified could the paypal card be?
so i continue trying throughout the night and continue receiving the same message each time. it is now 4:00 a. m and the funds are not on the card, i cannot load my card , i cannot access or have use of my own money . i am livid and looking for the reason why...well after 15 minutes of frustrated ,incoherent blah blah blah (i cant understand this lady thru her charming accent) wasted time and words i am, just now, off the phone with reloadit.com customer service.
a bad situation becomes even worse after calling reloadit.com's customer service. i am more frustrated and actually angry at myself for giving this company yet another opportunity to screw me over. instead of reloadit.coms customer service giving me reassurance and accurate answers and information to my question, i am given NOTHING TO WORK WITH AS TO WHAT THE ISSUE IS, NO ETA OF WHEN THIS UNKNOWN ISSUE WILL BE RESOLVED, NO REASSURANCE OF MY FUNDS BEING SAFE OR RETURNED TO ME NO SUGGESTIONS FOR A TEMPORARY PATCH . instead i am told that reloadit.com techs are working on a system that will make the service even better in the future.
i asked how much longer it would be before i could have access to my funds, she tells me she doesn't know, cant guess and i need to be patient, i tell her that this is ridiculous, that i understand its not her fault then i say to this lady that i want to speak to the manager . this employee of reloadit.com customer service department tells me NO THAT THE MANAGER WOULD NOT BE ABLE TO HELP ME EITHER, THAT THERE ISN'T ANY OTHER PERSON I CAN TALK TO AND THAT THERE IS NO OTHER NUMBER TO CONTACT ANYONE IN THE COMPANY. she then says that i should call back and try to access my funds later in the afternoon...as they have all the money i have in this world tied up i guess i will have to do as she says but come on man....this smells pretty much like *** to me . she even told me that a refund could take 20 days?
what is this company doing with our money and why are they keeping our money from us?
any suggestions how to get to the owners ear or at least someone that is willing to try to help? thanks
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Deliver product or service ordered.
I didn't like: Attitude of customer service, Not having access to my money, No way to talk with manager, Refund policy, Lack of response to my questions, Getting robbed by this comp, Ethics of this company, Shady business practices.