GamerGod K

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Verified Reviewer

Need a SR13

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I demand to get a SR13 going right asap. The customer service is HORRIBLE.

I loaded 10 for $450 each pack. I only received credit for 1 pack and the store couldn't fix it. I need this money for rent and other bills.

The company is so bad. Purchased on 5-5-23

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Loss:
$4500

Preferred solution: Full refund

Shenotta H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The run around I received

Reloadit - The run around I received

I loaded 500 dollars on a card that I cant use. I talked to so many representatives got the run around like they was trying to trouble shoot the card.

They see the money in the card then they ask for the number then no response from them again. Talking about I need a receipt. Really you see the funds are still there.

Your trouble shooting is not working. I am very pissed and mad.

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Loss:
$500
Cons:
  • Lose all your money

Preferred solution: Full refund

User's recommendation: Don’t you ever get this card

Patricia H Vbt

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Verified Reviewer

This is an update I still can not get my money out of that safe and no customer service in sight. I'm very pissed

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I can't seem to find a prepaid debit card that you will allow me to load my money on I have tried several MasterCard and visas PayPal venmo which is a product of PayPal

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Loss:
$70
Cons:
  • 100 percent cons

Preferred solution: Full refund

User's recommendation: Run away far far away

Resolved
Masarah J
map-marker Savannah, Georgia

Resolved: SR13 dispute NEEDED NOW

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Updated by user Dec 04, 2022

Company fixed the issue and I have been provided with settlement agreement.

Original review Dec 04, 2022

I demand to get a SR13 going right asap. The customer service is HORRIBLE.

I loaded 10 packs but I only received credit for 1 pack and the store couldn't fix it because I froze the entire system because of the large load.

I need this money for christmas. The company is so bad

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David P Dcx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

My Vault is full I'm from repeated attempts to enter it and applications to enter it it reload it safe on reloaded.com and I have $500 loaded on this card on the reloaded card and I cannot load it ont

Contains 3 confidential files for company representatives

Need assistance with loading my prepaid reloaded card onto a NetSpend prepaid debit card that is active

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Loss:
$504
Pros:
  • Good service
Cons:
  • Unsatisfactory in this case

Preferred solution: Either full refund or assistance loading the Reloader safe to the active shown Netspend prepaid debit card

User's recommendation: Write down all passwords keep them handy

LaRita W Mvr

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Verified Reviewer

Can’t log into site to reload prepaid card after trying several times and customer service sucks!!!

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I purchased a reload it card and when I try to load it on my prepaid card I get a message saying I cant be found in the system!!!

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Loss:
$20

Preferred solution: Full refund

User's recommendation: Don’t use Reloadit services because they are scammers

terisha s Ucv

Cant get in my safe

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this is the worse company ive ever dealt with. no cutomer service, cant log into my safe im surprised you havent been sued yet.

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Loss:
$200

User's recommendation: dont use

David P Dcx

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Verified Reviewer
| map-marker Grand Junction, Colorado

I at this time Reserve raising the company as the outcome of the resolution that's been proposed is yet not happen is supposed to happen at about 3:17 p.m. Mountain Standard Time but I will say I talk

I must Reserve rating of reloaded.com service in this matter as the outcome of the remedy proposed is as yet unresolved until 3:17 p.m. mountain standard time today where I'm told I will be able to access my safe or vault to where I can transfer money to my debit card but I will say that the manager that I talk to at reloaded.com was very helpful and nice and explain to me the process I am following her instructions to the letter so I rate I have to rate this company now I really do even though the outcome is still uncertain I would say five symbols five stars based upon their efforts to be patient with me and leave me to understand where I went wrong

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User's recommendation: Always always write down and keep record of all passwords I have failed to do that and as a result I wound up and the circumstances that I have

Anonymous
map-marker Tulsa, Oklahoma

Oh I initially filed a complaint because I stupidly did not keep track of my passwords and stuff and this resulted in My Vault being locked

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Not being able to access the money I put on my reloaded card and needing help in order to access it and not getting help

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User's recommendation: Customer service a *** keep track of all passwords as you are creating them write them down and a ledger book or something that way keep referring back to it otherwise you can avoid a bunch of headache by doing that or very helpful in the resolution of this problem

Steve K Tea

Got scammed

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NeI bought a 40 dollar reloadit pack at a nearby turkey hill,when I got home I tried reloading a card an it said I cant start a safe because of technical issues,I called customer service and was told to wait a couple hours and that they sent me an email to activate the safe but I didnt receive any email from themAngry this is a total scam!!!do not buy these packs!!!

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Loss:
$40
Pros:
  • There are no pros
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: Never buy these reloadit packs !!they steal your money!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Denver, Colorado

Very poor this is a sorry company cheats people out of money

Reloadit - Very poor this is a sorry company cheats people out of money
Reloadit - Very poor this is a sorry company cheats people out of money - Image 2
Reloadit - Very poor this is a sorry company cheats people out of money - Image 3
Contains 2 confidential files for company representatives

I bought a card to reload my net spend card the card was defective and now they want refund my money it has been over a month .

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User's recommendation: Don't buy the cards

Anonymous
map-marker Redmond, Washington

Redeem my card (bad card)

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It has taken over 1 month to get in touch with right person to maybe get this resolved. Scott1areful

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User's recommendation: Be careful buying these cards

Anonymous
map-marker Savannah, Georgia

SR13 Return

I am so upset right now. I loaded $5,000 worth of reloadit cards and I froze the system at the store and they only gave me credit for 1 card.

I am still waiting on my money! Why is this such a bad company?

I need my money. Im still waiting on my SR13 dispute

View full review
Cons:
  • Whole company service sucks
  • Buggy website
  • Too long to transfer funds
Anonymous
map-marker Minneapolis, Minnesota

WHANT MY MONEY

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I put 90 dollars on my reload a card try to transfer my money on to a PayPal cardand it's not there told me it c was on another PayPal card that I did not use I just want my money

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User's recommendation: Don't buy it it's a scam

Anonymous
map-marker Holyoke, Massachusetts

*** Customer service is terrible

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I was able to load the money onto the site just fine but now that doesnt do me any good until I can transfer the money to MY OWN debit card. Every time I schedule it, I successfully load $0 l.

I called customer service and was asked how many times I tried, like 5times thinking it was an error. Well that was MY *** UP!! so now I need to wait 48 hrs. Wtf!?

I had to go through 2 different customer service workers because they were so ignorant and incompetent.

Couldnt figure out how to spell my name. ***

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User's recommendation: Don’t buy

Branton Tkg

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Verified Reviewer
| map-marker Centreville, Virginia

Refund

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I WILL NEVER EVER IN MY LIFE USE RELOADIT AGAIN! EVER!!

NOR WILL I EVER LET ANOTHER HUMAN BEING USE IT IF I SEE THEM ABOUT TO, OR HEAR THEM SAY THEY ARE GOING TO!! I've got over $100 that I have lost in their system and it's been at least 2 weeks now! UNACCEPTABLE! THE STAFF AND SUPERVISORS ARE LIARS!DON'T DO IT!

USE A DIFFERENT COMPANY!!!DON'T DO IT!!! USE A DIFFERENT COMPANY

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About

Related Companies

Blackhawk Network, MyPrepaidCenter, Cashstar, Cardpool, Gift Card Mall

Summary

Reloadit is a cashing loading service provided by Blackhawk Network, Inc. The company is headquartered in Pleasanton, California, United States of America. Reloadit Pack allows adding money to prepaid debit cards, paying bills and fulfilling other financial operations. Reloadit Pack can be purchased with cash only in many stores all over the United States of America. It is possible to load any amount starting from US$20 to US$500 to a Reloadit Pack. A Reloadit Safe is required to store Packs. Load scheduling options are offered to all owners. A Live Agent Customer Service is available during normal business hours 7 days a week.

Reloadit reviews and complaints

Reloadit is ranked 861 out of 5030 in Financial Services category

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