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1.3
Details
Once again, reloadit has accepted my cash then denied access to my money with no true reason as to why
i have used this service twice now to load funds onto my paypal prepaid mastercard. the reloadit packet clearly says immediate load to your chosen card. the first time i tried to load my card, i bought the reloadit packet with all the money i had for the whole week. ...
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27 comments
Anonymous
#1348266

I am so sorry to hear this. J'm now going through a similar situation. Did you ever get your money?

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Review
#606629 Review #606629 is a subjective opinion of poster.
Cons
  • Lack of response to my questions
  • Attitude of customer service
  • Getting robbed by this comp
Reason of review
Poor customer service
Loss
$80
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Oct 31

I'm not just out the cost of the ReloadIt card (5 cards @ $3.95 each) and the money I put on the cards ($500 on each card totalling $2500.00) but we have lost several customers and jobs in excess of $27000.00 due to this fiasco.

Original review posted by user Oct 31

I have a horror story to share with those...
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3 comments
PerkyTasmanian Devil
#1772061

File in YOUR county's Small Claims Court. Does not have to be where they are.

Go after for: Loss of money, loss of income for loss of work/jobs caused by them, cost to, cost to have them served where they are, cost to make ALL copies for papers you need for court (generally 3), gas for relevant mileage, any faxing, time spent on this horror show, and pain and suffering. You can usually file online.

See how fast you get your $$$ back. Bonus: Complaints to the BBB, Attorney General in their state and yours, Google reviews (where Maps are), and my personal faorite - Yelp.

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Review
#1695791 Review #1695791 is a subjective opinion of poster.
Service
Reloadit Prepaid Card Activation
Cons
  • Unable to create safe and much much more
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
Full refund
Tags
  • Prepaid Card
  • Reloadit Failure
  • Inconsistency
  • Reloadit Problems
  • Reloadit Nightmare
  • Ripoff
  • Lawsuit Waiting To Happen
  • Horrible Customer Services
1.0
Details
This is a HORRID company. Do NOT deal with them. There are much better ways to work with prepaid cards than Reloadit: Compare: Reloadit You can put up to $500 on a Reloadit card. For each card, you will have a charge of $1-5 depending upon your retail outlet. You have...
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Review
#1681927 Review #1681927 is a subjective opinion of poster.
Product
Reloadit Account
Cons
  • To many to mention
  • Glitchy website
Reason of review
Access/ activation issues
Preferred solution
This needs corporate attention. Someone who manages this system needs to sit down and play the role of a customer and/or take a look at some of the tickets.
Tags
  • Paypower Rip Off

Reloadit - Service down, customer service won't help

1.0
Details
I am trying to open a reloadit safe and the website status bar doesn't move so it times out. Called customer service, their solution is to request a refund and have it in 15-20 days with no offer for any other type of assistance. My research tells me this happens often so they get to usr our money INTEREST FREE for 15-20 days. This service should NOT be trusted.
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Review
#1659761 Review #1659761 is a subjective opinion of poster.
Product
Reloadit Website
Pros
  • Seeing my money disappear
  • Reporting them to the attorney generals office
Cons
  • It was disgusting
  • Ethics of this company
  • No one with reloadit customer service spoke proper english
Reason of review
Poor customer service
Loss
$80
Preferred solution
Refund my money WITH INTEREST
Tags
  • Reloadit Failure

Reloadit in Arlington, Texas - Trying to load funds

2.0
Details
Nothing has been done yet can I speak with customer care?
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Review
#1671328 Review #1671328 is a subjective opinion of poster.
Service
Reloadit Customer Care
1.0
Details
I was told by a unimformed clearly that she couldn't load my prepaid card at the counter they always do. That I have to purchase a reloadit card. I did tried to make a safe account said I couldn't technical difficulties. So I contacted them they told me can only do one...
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1 comment
AloofGlassLizard335
#1711138

IVE FOUND THE SOLUTION TO SETTING UP AN ACCOUNT FINALLY! Like so many others.

I purchased a Reloadit Pack hoping I would be able to seamlessly add the cash I had in hand, to my Paypal Prepaid Card. Little did I know, an overwhelming amount of frustration and anger would consume the next 24 hours of my life! My story is identically to most I've seen on here. So Ill get right to the point.

Attempted to setup account using my cellphone. To which the "unable to verify information" message was displayed. Attempted again and was then given the "Device has too many attempts". Then I called Customer Support, and was told I needed to use a laptop with the most recent version of Chrome, also needed to have my cache and cookies cleared in order to create a "Safe".

Attempted those "Troubleshooting Steps" with no resolution. I was still receiving the same error messages. I even called friends and family members within my city, out of my city, and even out of state. Just to see if it was due to my location.

However, they too were receiving the same error messages when attempting to create a safe on the Reloadit Website. Mind you, Im advising them with the instructions that were provided by the Customer Service Rep, and the Reloadit website, as to the best and only way to setup a "Safe". Which was, latest version of Chrome, or Internet Explorer 11, and to make sure the cache and cookies were cleared on computer. So I did setup a Brand New, Yahoo Email Address, and i was using my laptop with cache and cookies cleared, but something told me perhaps the Mozilla Firefox Browser would allow me to set up my "Safe".

I thought,"Hell, the so-called instructions and advice I've been given up until this point has been fruitless, might as well go against the grain and see what happens" And wouldn't you know?! After using Google Chrome to download The Mozilla Firefox web browser. I opened it up, went right to Reloadit website, clicked "Sign Up" entered in my BRAND NEW Yahoo Email account. and KABOOM!

"You have Successfully created your Safe" message appeared! I was then able to add the "Pack" I had purchased from the store by using the 10 digit code under the scratch off. After that, I was informed I needed to add my prepaid card that I wanted the funds added to, on the reload it account. HOWEVER!

Instead of instantly being able to access funds after adding the pack and my prepaid card number, I'm currently still fund-less because they have to "Verify" my prepaid card is one they support on the Reloadit Network. So that's where I'm currently at.

And after reading some info on how long it takes to verify (roughly 3 Hours) I'm in a much better spot now, than I was 24 hrs prior. In closing,,,, MOZILLA FIREFOX WEB BROWSER + LAPTOP + BRAND NEW YAHOO EMAIL = SUCCESSFUL RELOADIT SAFE ACTIVATION!

Review
#1546803 Review #1546803 is a subjective opinion of poster.
Product
Reloadit Prepaid Card
Reason of review
Bad quality
1.0
Details
Reloadit - Scammed and over it
I bought a Reloadit pack at Ralph's grocers today. Asked the guy if it would work for NetSpend. He said he wasn't sure but he would try. He didn't tell me I was gonna be stuck with this useless card. Went to sign up for the so called "safe". Have never ever ever used...
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3 comments
Anonymous
#1642506

We are sorry for any issues our customers are having. Our website is currently experiencing technical difficulties. Please reach out to us directly at reloadit@tech-center.com

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Review
#1432020 Review #1432020 is a subjective opinion of poster.

Reloadit - CANNOT GET MY MONEY!!

I’ve loaded my funds to this safe now it’s giving me an error message that I need to verify my device but I NEVER receive an email to verify! They are telling me I have to wait 15 business days on my funds. Is there anyone out there that can HELP me please!!!!
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Review
#1656986 Review #1656986 is a subjective opinion of poster.
Reason of review
Poor customer service

Reloadit - This is a good product

5.0
Details
I have been using this product for years. I have never had a problem. If you Follow the instructions properly when using this card You will not have any problems with it.
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1 comment
Anonymous
#1778938

Must be an employee

Review
#1710953 Review #1710953 is a subjective opinion of poster.

Contact Reloadit Customer Service

Mailing Address:
10615 Professional Circle Suite 102
Reno, NV 89521
Phone:
(888) 633-9434
All Reloadit Contacts

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Reloadit in Kent, Washington - Confused

1.0
Details
Thought this was like any other prepaid card. WRONG! I wasn't aware that you HAD to load other prepaid cards in order to use this. Grossly disappointed!!!! Wouldn't have wasted my money
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Review
#1588496 Review #1588496 is a subjective opinion of poster.