Not resolved
Customer service
Product or Service Quality
Value for money

I've had my (secret) PayPower card for almost two years and before, I was able to reload it whenever without problems. However, now that I wanted to reload more money on it after a long hiatus, I find out you have to use this thing called Reloadit to recharge a prepaid card.

Not only is it a *** idea, but it just adds an unnecessary hoop to jump through. On top of that, the Reloadit site is a mess.

Verification for cards takes forever to do (despite being told explicitly on the phone that verification would take "2-4 hours"), and even then, the site says it's having technical difficulties. Who the *** coded their website so it's this buggy to use?

All in all, the service is completely and totally unnecessary (not to mention a fat waste of time), and their website doesn't even work that well, if at all.

This person wrote the review because of bad quality of reloadit website from Reloadit. Reviewer claimed that he or she wants Reloadit to read this review and look into the issue (if any).

The most disappointing in user's experience was service in general and an unnecessary and extra service to rip people off. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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